By Col. Scott McChrystal, Battle Ready Ministries Board Advisor
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Recently, Judy and I spent almost two and a half days trying to fly from New York back home to Missouri. We observed firsthand the reactions of passengers affected by the delays—disappointment, confusion, frustration, anger, fear, hopelessness, and even abandonment. People missed vacations, lost work hours, cancelled family trips, and even interrupted honeymoon plans. You can imagine the reactions.
I had to work to restrain my own anger. Not because the plane had a maintenance problem, not that at all. I was angry at the lack of leadership. No one took charge to provide the guidance folks needed, to give simple communication with a few clear steps for passengers to follow. Instead, passengers were only met with lies and excuses.
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